*Tremblay, C., Haines, V.Y. III, Joly J. (2015). Staff turnover and service quality within residential settings. Human Services Organizations: Management, Leadership & Governance. http://dx.doi.org/10.1080/23303131.2015.1085479
Staff turnover and service quality within residential settings
2015

Although staff turnover is a troubling reality in many sectors, little is known about its consequences in social services. This study conducted within a youth center uses a correlational design to explore these relative to three service-quality variables: length of services, length of stay, and number of subsequent stays. The results suggest an association between staff turnover and an increase in the length of services and the number of subsequent stays and between staff turnover and a decrease in the length of stay. Other variables should be considered when interpreting these relationships.


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